Meet Alex, our Income Officer at Peter Bedford Housing Association.
Alex explains what his role is like, and what a typical work week is like for him. Our Income Officer is crucial in helping our tenants to sustain their tenancies, further putting an end to homelessness.
Day in the life
My job is to help tenants sustain their tenancy, making sure they have their finances and any other help they need in place. I hold regular drop in rent surgeries twice weekly at the community hubs. I sit down with tenants and go through their finances with them, analyse their accounts, help them and signpost them to any services they may benefit from. I have a person-centred approach. You have to be a people person to do what I do.
What achievements are you most proud of?
I am proud of the fact that I have helped tenants to reduce their rent arrears and that this has helped some tenants move on to longer term housing. I am developing an in-depth knowledge of our tenants and their circumstances and I am helping to improve their wellbeing.