Aims of the Post
Enhanced Housing Management workers provide an enhanced service to vulnerable tenants to enable them to sustain their tenancy and participate in their community.
Specific Responsibilities
  • Regular contact with tenants
  • Identifying individual tenancy sustainment needs through assessment and an identified Housing Plan detailing risks, tenancy sustainment needs and move on plans
  • Deal with complaints, nuisance and tenancy disputes as they arise
  • Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure
  • Liaise with housing officers, the finance, and Enterprise and Training departments to provide effective prevention and management of rent issues, escalating where necessary
  • Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed
  • Provide a drop-in service at the office hubs
  • To ensure that PBHA’s systems are accurately updated specifically in relation to contact with tenants
  • Contribute to a high-quality housing service direct to PBHA’s tenants.
Person Specification
  • To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health, learning difficulties, people who have been homeless, or people who have had substance misuse issues
  • An overall understanding of the wellbeing needs of disadvantaged groups
  • Willingness to learn and develop professionally
  • Effective communicator
  • Co-operative team player
  • Able to effectively prioritise work tasks
  • Good IT skills, including using Microsoft Office.

This is a full time position. The post is for 37.5 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but time off in lieu is given.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata (inclusive of bank
holidays). This will rise after each completed year of service to a maximum of 30 days. Salaries and expenses are guided, but not bound, by the Local Authority NJC scales and are revised
each year. The starting salary for this post will be £27,507 to £29,364 SCP 8-12.Post holders will be eligible for membership of the organisation’s contributory pension scheme.
In common with all posts at PBHA, confirmation of appointment is subject to a probationary period
(6 months).

Application Form

To apply for this role, please send a completed a completed application form to