Core Tasks
- Responding to customer queries
- To take calls from tenants, contractors & colleagues regarding services and day to day repairs. To clarify details and triage, to offer self-management advice to tenants where appropriate
- Handling customer and external queries via visit, telephone, answerphone, email, SMS, post and social media
- Limited dealing with cash transactions
- Daily handling of post
- To ensure that the reception area is welcoming and displays and provides good quality information about PBHA’s services and activities
- Maintain health and safety in the reception area
Skills & Experience we are looking for
- Enthusiasm, a positive attitude and respect for equality and diversity
- An interest in ALE/ENT, PBHA and the work that we do
- An interest in or experience of working in outreach, reception and administration
- Enjoyment in networking
- Flexibility in working as part of a team and showing initiative in tasks
- Commitment to volunteering at the Kingsland Hub and reliability in attendance and time keeping
- Maintaining confidentiality and professional boundaries
What you will gain
- Opportunities to be more involved with and meet people in the local community
- Opportunities to share your skills and learn new skills through training provided
- The chance to be part of small team
- A greater sense of well-being through your contribution to supporting a local housing association with charitable aims
- Valuable work experience within an innovative housing sector organisation
- A reference for your time at PBHA to take onto future employment
- Lunch money of £5 maximum for shifts over 6 hours will be reimbursed
For further details
- Download Application Form
- Please email us to discuss this opportunity