Core Tasks

  • Responding to customer queries
  • To take calls from tenants, contractors & colleagues regarding services and day to day repairs.  To clarify details and triage, to offer self-management advice to tenants where appropriate
  • Handling customer and external queries via visit, telephone, answerphone, email, SMS, post and social media
  • Limited dealing with cash transactions
  • Daily handling of post
  • To ensure that the reception area is welcoming and displays and provides good quality information about PBHA’s services and activities
  • Maintain health and safety in the reception area

Skills & Experience we are looking for

  • Enthusiasm, a positive attitude and respect for equality and diversity
  • An interest in ALE/ENT, PBHA and the work that we do
  • An interest in or experience of working in outreach, reception and administration
  • Enjoyment in networking
  • Flexibility in working as part of a team and showing initiative in tasks
  • Commitment to volunteering at the Kingsland Hub and reliability in attendance and time keeping
  • Maintaining confidentiality and professional boundaries

What you will gain

  • Opportunities to be more involved with and meet people in the local community
  • Opportunities to share your skills and learn new skills through training provided
  • The chance to be part of small team
  • A greater sense of well-being through your contribution to supporting a local housing association with charitable aims
  • Valuable work experience within an innovative housing sector organisation
  • A reference for your time at PBHA to take onto future employment
  • Lunch money of £5 maximum for shifts over 6 hours will be reimbursed

For further details