The Housing Officer works within the housing team to deliver a high-quality service to tenants of PBHA, across supported, general needs and enhanced housing management tenancies. The role leads housing teams to address anti-social behaviour from tenants.

This is a fixed-term appointment covering a secondment within PBHA.

Key duties and responsibilities:

  • Regular contact with tenants, providing a mediation service to tenants
  • Liaise with landlords as necessary
  • Implement procedures to promote tenancy sustainment and maximise rental income
  • Lead on high risk and persistent cases, taking tenancy enforcement and other legal action where needed
  • Lead on addressing complex behaviour issues
  • Safeguarding work, assessing case risks and prioritising high risk cases
  • Liaise and form strong relationships with external agencies and other stakeholders to support tenancy enforcement action and to minimise and prevent harmful behaviour
  • Train colleagues as they address low risk ASB issues via early intervention and mutual self-help strategies
  • Give general advice and information to tenants on welfare benefits and their rights
  • Carry out buildings, H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed
  • Contribute to compiling regular reports on housing management activities to board and lettings reports to each local authority
  • Contribute to a high-quality housing service direct to PBHA’s tenants.

Person specification:

  • To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health, learning difficulties, people who have been homeless, or people who have had substance misuse issues
  • An overall understanding of the wellbeing needs of disadvantaged groups
  • Experience of housing management
  • Experience dealing with challenging behaviour
  • Willingness to learn and develop professionally
  • Effective communicator
  • Co-operative team player
  • Good problem-solving and analytical skills
  • Able to effectively prioritise work tasks
  • Good IT skills, including using Microsoft Office.

Main Conditions of Service

This is a Fixed Term position, August to December 2022. The post is for 37.5 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but time off in lieu is given.

PBHA implements Agile working practices which are to be negotiated with the line manager.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days.

Salaries and expenses are guided, but not bound, by the Local Authority NJC scales and are revised each year. The salary for this post is £32,289 – £34,062 per annum (pro rata if part time).

What we offer in return

  • Excellent support
  • Enhanced pension, sick and Maternity / Paternity pay
  • Access to an extensive range of training
  • A psychologically informed environment
  • 26 days annual leave per annum plus bank holidays, rising by an extra day each year up to 30 days plus bank holidays
  • Cycle to work scheme
  • Eye care vouchers
  • Agile working.


To apply for this role, please visit Housing Officer – Anti-social Behaviour Lead – HR Solutions – Client (