PBHA Tenant Charter

How we achieve these core values in our work with you

• We will treat you fairly with respect and transparency and be open and honest with you without discrimination.
• We will offer you a good quality, well maintained, safe, secure and well-managed home.
• When you sign your tenancy agreement, we will ensure you understand your rights and responsibilities as a tenant.
• For people referred via our support pathways, we will help you to identify those things you may need help with and based on this, devise your housing plan. Your housing plan will include how often you meet with your allocated worker and when and where you prefer to meet.
• If we cannot provide certain support ourselves, we will help you access other relevant organisations who can best assist you.
• To help you in your tenancy we will provide clear, timely and concise information on Peter Bedford including access to relevant policies, its training and well-being courses, Tenant Conferences and annual events. We will inform you of volunteering opportunities at Peter Bedford.
• To help you settle into your new community, we will also provide information on organisations and activities in your area.
• To achieve being tenant-led, there are many ways for you to get involved. For example, our Tenant Forums are held four times a year. At these you can voice your opinions without fear, discuss current housing issues and celebrate our achievements.
• For people living in shared properties, there will be regular house meetings.
• If you are finding it difficult to keep your tenancy, we will you find ways to help you improve the situation by giving timely support and advice.
• We will support you with living independently by giving you guidance, information and support about move-on.
• We will be accountable to you by being open to collective scrutiny and being transparent on all aspects of running PBHA e.g. addressing any problems tenants may have, our performance on safety, repairs and complaints and how we spend our money.