Social Tenant Access to Information Requirements (STAIRs)

Social Tenant Access to Information Requirements (STAIRs)

What is STAIRs?

STAIRS (Social Tenant Access to Information Requirements) is a new statutory transparency framework in England that gives tenants of private registered providers (PRPs) - such as housing associations - the right to access information about how their homes and services are managed.

STAIRs makes it easier for you to access key information about your home, your landlord, and the services you receive.

It provides more transparency for residents of privately registered providers (PRPs), such as PBHA. STAIRs strengthens your ability to understand how we operate and hold us to account.

You can read the government's STAIRs guidance here.

Governance & decision making

Names and roles of senior staff and Board members can be found here.

Information on tenant consultations and tenant meeting minutes can be found here.

Details of our complaints process can be found here. Our Annual Complaints Report and Complaints Self Assessment - which show how we ensure we’re compliant with the Housing Ombudsman's Complaint Handling Code - can be found here.

Our vision, missions, and values can be found here.

Spending

Housing stock management

Performance

Housing services

Lists and registers

Social housing management

For more information

If you require support to understand this publication scheme, or if you would like to request information not listed in the above publication scheme, please contact quality@peterbedford.org.uk.

Information requests

From April 2027, PBHA tenants will have a legal right to ask us for information about how we manage your home and the services we provide. Please note that only tenants can make information requests under STAIRs - members of the public cannot.

We will provide further information on how you can make a request from April 2027.