Dealing with antisocial behaviour
We can only manage antisocial behaviour with your help. We aim to create a healthy harmonious community where everyone can reach their potential. We will work with our tenants to take action to prevent antisocial behaviour.
Anti-social behaviour can be excessive noise or other actions that disturb or upset others nearby.
Examples include:
- Abuse, harassment, threats of violence and assault
- Loudly playing audio equipment such as a TV, hifis
- Using noisy domestic appliances late at night, such as a washing machine
- Dumping rubbish or abandoning cars
- Slamming doors, arguments and shouting
- Criminal activity, like drug taking and dealing
- Some problems with pets
It's important to try to get on and be tolerant of others. Sometimes other’s actions and lifestyles can cause disagreement, but aren’t considered antisocial behaviour.
We won’t usually take action under the following circumstances:
- Personal disagreements
- Normal living noises, such as flushing the loo, walking on floors
- One-off noise nuisance – e.g. a party.
- Cooking smells.
- Pay your rent on time
- Get in touch if you are having difficulty with paying your rent
- Take responsibility for your housing benefit claim if you have one (claims are only usually backdated for one month)
- Respond promptly to our calls, texts and letters
You can avoid antisocial behaviour by:
- Abiding by your tenancy agreement
- Showing consideration for your neighbours
- Not carrying out noisy DIY or using your vacuum or washing machine after 11pm
- Letting your neighbours know if you plan to have a party
- Not playing your TV, music or musical instruments loudly, especially at night
- Not slamming doors or be heavy footed if you live above others
- Putting your rubbish in bins provided.
- Provide you with information about managing antisocial behaviour
- Enable you to have house meetings to resolve less serious issues
- Provide some initial advice on how best to resolve your problem
- Make an appointment to carry out an interview with you. We’ll aim to do this within 24 hours if the situation is high risk
- Explain what we can do to assist and discuss what you can do to help yourself
- Interview any other witness(es) and talk to the alleged offender if appropriate
- Agree an action plan with you
- We will work in partnership with other agencies to gather evidence and deal with antisocial problems
- Consider using CCTV to gather evidence
If other actions haven’t resolved the issue, we will take action by:
- Evicting the perpetrator
- Seeking an injunction against the perpetrator
Make contact with you after 2 weeks of arrears.
Make an arrears agreement with you.
Provide you with advice on repaying the debt and managing your money.
Give details of independent advice agencies.
Give you a range of repayment options.
Only offer you transfers when you are not in arrears.
Only take action to remove you from the property after other options have been explored.
If you have more than 8 weeks arrears we will issue notice and take court action to recover the property.
If you are evicted, we will send your debt to a debt collection agency
We can only manage Anti-Social Behaviour with your help
We aim to create a healthy harmonious community where everyone can reach their potential. We will work with our tenants to take action to prevent antisocial behaviour.
• Speak to your neighbours – they may not know their behaviour is disturbing you. When you do this, stay calm and friendly and be clear about what the problem is and what you’d like to change
• Complete any diaries/requests for information we ask you for
• Report incidents to the relevant authorities – the police, council environmental health etc
• Participate in mediation, if both parties agree
• Understand that it can take longer to resolve issues if the perpetrator has support needs.
• Attend court if needed
• Participate in any treatment or personal development work that can help you manage interpersonal relationships