Information, Advice and Guidance Charter
We aim to deliver clear, confidential and impartial Information, Advice and Guidance (IAG) so that you can make informed
choices about your housing, access to learning, employment and move on options.
What you can expect from us
• Support to achieve your housing, learning, employment and personal development goals
• Accessible and visible IAG services
• An environment that encourages you to become a confident decision maker
• A professional and knowledgeable staff that know about all PBHA’s services and how to
access them
• Regular housing surgeries (for PBHA tenants) that will sign post you to other services
• Regular reviews for adult learners, volunteers and those on employability programmes
• A quick and helpful response if you are unhappy with any part of our IAG services
• A commitment to equal opportunities, to value your opinions and encourage
you to join in and influence our IAG services
What we expect from you
- To abide by PBHA’s core values (Participation, Respect, Inclusion, Diversity, Empowerment)
Feedback, comments, complaints - We value your feedback and comments about the IAG services. If you wish to make a complaint about
any aspect of the service PBHA will ensure that your complaint is handled in a helpful and timely manner.