Aims of the Post
Enhanced Housing Management workers provide an enhanced service to vulnerable tenants to enable them to sustain their tenancy and participate in their community.
Specific Responsibilities
  • To be responsible for working a caseload of tenants within a locality.
  • Identifying individual tenancy sustainment needs through assessment and an identified Housing Plan detailing risks, tenancy sustainment needs and move on plans.
  • Regular contact with tenants as per plan.
  • Provide a weekly housing management drop in at PBHAs hubs.
  • Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income
  • Record and monitor any breaches of tenancy agreement, and work proactively and within procedures to resolve them.
  • Liaise with housing officers, the finance and adult learning departments to provide effective prevention and management of rent issues, escalating where necessary in accordance with arrears policy and standard operating procedures.
  • Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale.
Role Requirements
  • To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems. To have an understanding of the particular wellbeing needs of minority ethnic groups.
  • Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.

This is TEMP position until the 31st March 2022. The post is for 37.5 hours per week and the starting salary for this post will be £24,717.

To apply for this role, please forward your CV to