Enhanced Housing Management workers provide an enhanced service to vulnerable tenants to enable them to sustain their tenancy and participate in their community. The Enhanced Housing Management Coordinator carries a small case load, whilst supporting a team of Enhanced Housing Management Workers.

Specific Responsibilities

• Supervising staff and volunteers in line with PBHA policies and procedures.
• Completing annual appraisals, sickness absence reviews and performance management.
• Representing PBHA at internal and external meetings as agreed with the Housing Services Manager.
• Ensuring quality service delivery via staff supervision and auditing.
• To be responsible for working a small caseload of tenants within a locality.
• Identifying individual tenancy sustainment needs through assessment and an identified Housing Plan detailing risks, tenancy sustainment needs and move on plans.
• Regular contact with tenants as per plan.
• Provide a weekly housing management drop in at PBHAs hubs.
• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income.
• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.
• Liaise with the ASB lead, Income Officer, the Finance and Enterprises and Training departments to provide effective prevention and management of rent issues, escalating where necessary in accordance with policy and procedure.
• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale.

Main Conditions of Service

This is a full time position. The post is for 37.5 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but time off in lieu is given.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days.

Salaries and expenses are guided, but not bound, by the Local Authority NJC scales and are revised each year. The salary for this post is £29,544 – £31,731, SCP 18 – 22. We will usually appoint at the start of the scale.

To apply for this role, send your CV to hrassistant@peterbedford.org.uk