Job Vacancy

The role: The Housing Officer works within the housing management team to deliver a high quality service to tenants of PBHA, across supported, general needs and enhanced housing management tenancies. Key duties and responsibilities: To provide a high quality housing management service direct to PBHA’s tenants. To lead on high risk and persistent cases, taking tenancy enforcement and other legal action where needed. To implement arrears procedures and procedures to promote tenancy sustainment and maximise rental income. To assist in the management of PBHAs non-housing premises and liaise with landlords as necessary. Person specification: Significant experience of housing management in an [...]

You will be part of a multi-disciplinary neighbourhood team, funded by the East London NHS Foundation Trust and working closely with mental health services and key health and social care services, as well as local community and voluntary sector partners. As a Community Connector you will support people with mental health issues to access appropriate mental health services and to link into voluntary services and community activities in their local area that meet their wider needs, such as finance, housing or employment; as well as to those that will provide them with meaningful engaging activities that suit their skills and interests. [...]

The Housing Officer works within the housing team to deliver a high-quality service to tenants of PBHA, across supported, general needs and enhanced housing management tenancies. The role leads housing teams to address anti-social behaviour from tenants. This is a fixed-term appointment covering a secondment within PBHA. Key duties and responsibilities: Regular contact with tenants, providing a mediation service to tenants Liaise with landlords as necessary Implement procedures to promote tenancy sustainment and maximise rental income Lead on high risk and persistent cases, taking tenancy enforcement and other legal action where needed Lead on addressing complex behaviour issues Safeguarding work, assessing [...]

Aims of the Post Enhanced Housing Management workers provide an enhanced service to vulnerable tenants to enable them to sustain their tenancy and participate in their community. Specific Responsibilities Regular contact with tenants Identifying individual tenancy sustainment needs through assessment and an identified Housing Plan detailing risks, tenancy sustainment needs and move on plans Deal with complaints, nuisance and tenancy disputes as they arise Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure Liaise with housing officers, the finance, and Enterprise and Training departments to provide effective prevention and management [...]

Core Tasks Responding to customer queries To take calls from tenants, contractors & colleagues regarding services and day to day repairs.  To clarify details and triage, to offer self-management advice to tenants where appropriate Handling customer and external queries via visit, telephone, answerphone, email, SMS, post and social media Limited dealing with cash transactions Daily handling of post To ensure that the reception area is welcoming and displays and provides good quality information about PBHA’s services and activities Maintain health and safety in the reception area Skills & Experience we are looking for Enthusiasm, a positive attitude and respect for equality and diversity An [...]